Thousands of Kenyans are counting their losses after failing to withdraw money from the online rewards platform AdSelect, Pulse Live Kenya reported on Friday. The big payout was set for Thursday, November 12. Instead, the platform's system suffered severe technical failures and many users could not reach their accounts.
Members across the country had expected to cash out balances they built up by watching adverts, completing daily tasks and referring new users. According to Pulse, the payment window was badly delayed. That left many members doubting whether AdSelect would honour its commitments.
AdSelect Global had said withdrawals would open at 9:00 PM Malaysian time, or 4:00 PM in Kenya, on November 12. In a November 6 statement, it said free registration would close at the same time. From then on, new members would need a package of at least $100 to join.
Users also say they faced extra charges. Pulse cited industry publications reporting that some members were asked to deposit between $10 and $13 in USDT to process or speed up their withdrawals. Several users who paid said they still could not get their money.
Those reports clash with AdSelect's own earlier notices. On November 9, the platform said only two conditions applied: a minimum balance of $100 and a correct USDT deposit address in the user's profile. It said the miner fee goes directly to the miner who approves the transaction. It added that "AdSelect does not charge any amount for withdrawals."
AdSelect also warned users that it never asks for passwords, seed phrases or external payments via chat. To handle the traffic, management said withdrawals would run in batches capped at 250 members each. As complaints about inaccessible dashboards piled up, the platform kept posting updates urging patience while its technical team restored the system.
AdSelect also shared a step-by-step withdrawal guide for when the system is back. Users must enter their password and save their wallet details. They can choose to donate $5 from their balance to a children's education charity. They must then select "Assign a Miner", pay the transaction fee and wait for the miner to clear the payment.