Data services drew 140 of the 479 complaints escalated to the Communications Authority of Kenya between July and September, or 29.2 per cent. Bundles running out early and disputed charges overtook mobile money disputes, the Nation reported.
Data bundles that run out too fast have become the top grievance of Kenyan mobile users. Early depletion of bundles and disputed charges were the biggest sources of consumer complaints against telcos in the three months to September, the Daily Nation reported.
The figures come from new data released by the Communications Authority of Kenya (CA), the industry regulator. They cover only complaints that customers escalated to the regulator, not every complaint filed with the operators.
Data services pushed digital financial services and mobile money disputes out of the top spot, according to the Nation. The report did not name the operators involved. Nor did it break down the remaining complaints.
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