The Social Health Authority (SHA) has given healthcare facilities one more month to move to approved digital Health Management Information Systems (HMIS), The Star reported. SHA and the Digital Health Agency (DHA) announced the extension in a joint notice on Friday. Facilities now have until November 30 to leave the SHA Provider Portal.
The extension followed requests from providers that had not finished the migration. The agencies said the extra time would let facilities complete the process without disrupting patient services. "The additional month gives facilities that have not yet completed the transition enough time to finalise the migration process and ensure a smooth transition," they said.
Public facilities have made the most progress. All 6,427 public Level 2 to Level 4 facilities have migrated, or 100 per cent compliance. Among public Level 5 hospitals, 22 of 28 have moved, or 79 per cent. Only 190 of 518 faith-based facilities have done so, or 37 per cent. A total of 371 private facilities have also switched. The notice did not say how many private facilities are expected to migrate.
The agencies warned that access to the portal will be deactivated on November 30, 2026. Facilities that do not migrate could lose access to service verification, pre-authorisation, and claims submission and processing. The agencies said this could affect timely care for SHA beneficiaries. They added that claims already submitted through the portal will still be processed under the applicable requirements.
DHA said it will keep offering technical support to facilities that are having problems. This includes onboarding, system integration, troubleshooting, user training and coordination with HMIS vendors. Facilities can reach the agency through its helpdesk email or its toll-free line, 147. They must give the facility name, a contact person and a short description of the problem.
SHA chief executive Dr Mercy Mwangangi and DHA chief executive Eng Antony Lenaiyara urged facilities that have not yet moved to use the extra time. The agencies are treating November 30 as the final transition date. The migration is part of a government digital health programme that aims to improve efficiency, accountability and integration. Kenya moved from NHIF to SHA to build a more inclusive universal health coverage system.